Frequently Asked Questions

BLVRO is a jewelry brand offering stylish and accessible jewelry for everyday wear. Our collection includes pendants, necklaces, bracelets, rings, earrings, and watches, with designs ranging from classic and religious pieces to bold and contemporary styles.

BLVRO works with a professional jewelry manufacturing and sourcing team and serves customers and businesses in the United States, Canada, and other international markets.

Yes. We offer wholesale jewelry for retailers, online stores, resellers, boutiques, and other businesses.

For wholesale orders, please contact us for product pricing, available quantities, shipping options, and other business details.

Yes. We can manufacture customized jewelry based on your design, logo, artwork, or specifications.

We can assist with custom pendants, necklaces, bracelets, rings, and other jewelry products.

Our jewelry is made using different materials depending on the product.

Common materials include brass, 925 sterling silver, and other jewelry metals. Selected designs are finished with gold plating and may feature cubic zirconia or other decorative stones.

Please check the individual product page for the exact material and specifications of each item.

Many of our products are gold plated rather than solid gold.

For example, selected designs use a brass base with gold plating. The exact material and finish are listed on each product page.

We recommend checking the product specifications before placing your order.

Many of our jewelry pieces feature cubic zirconia (CZ) or other decorative stones.

Cubic zirconia is a popular jewelry stone that can provide a brilliant appearance at a more accessible price than natural diamonds.

The exact stone type may vary by product, so please refer to the individual product description.

Skin reactions can vary from person to person and may depend on factors such as skin chemistry, sweat, moisture, cosmetics, and how the jewelry is worn.

We recommend keeping jewelry dry and following our Jewelry Care instructions to help maintain its appearance and finish.

We recommend removing your jewelry before showering, swimming, exercising, or exposing it to excessive moisture, chlorine, salt water, perfume, or other chemicals.

Although some of our jewelry is designed for improved durability, avoiding prolonged exposure to water and chemicals can help preserve the plating and overall appearance.

Gold-plated jewelry may naturally show wear over time, especially with frequent exposure to water, sweat, chemicals, friction, and cosmetics.

Proper care and storage can help extend the life of the finish.

For detailed care instructions, please visit our Jewelry Care page.

To keep your jewelry looking its best:

• Keep it away from water, chlorine, and harsh chemicals.
• Remove jewelry before swimming, showering, or exercising.
• Avoid direct contact with perfume, lotion, and cosmetics.
• Store jewelry in a dry place when not in use.
• Avoid excessive friction and contact with hard surfaces.
• Clean gently with a soft, dry cloth when necessary.

For more information, please visit our Jewelry Care page.

Yes. We provide custom jewelry manufacturing services for pendants, necklaces, bracelets, rings, and other products.

You can provide your own:

• Logo
• Artwork
• Text
• Initials
• Numbers
• Symbols
• Character designs
• Product concepts

Our team can review your design and help turn your idea into a finished jewelry product.

Our standard MOQ for custom pendants is 100 pieces.

Custom production usually requires a mold or tooling setup. For custom pendant projects, the mold/setup fee is generally RMB 700, depending on the design.

The final MOQ and setup cost may vary depending on the complexity of the design.

Yes. You can send us a reference image, sketch, logo, or simple description of the product you want.

Our team can evaluate the design and confirm whether it can be manufactured.

For custom projects, we can discuss sample development and production arrangements based on the design.

Please contact us with your design so we can confirm the available options and costs.

For regular in-stock products, we can support flexible ordering options.

For custom-made products, MOQ requirements may apply.

Please contact us with your product list or desired quantities and we will provide the applicable pricing and order requirements.

Yes. In addition to jewelry manufacturing, we can also help businesses source products from China.

Depending on your requirements, we may assist with product sourcing, supplier communication, product development, manufacturing, and shipping coordination.

Yes. We work with businesses looking for customized jewelry and private-label manufacturing.

You can provide your brand logo, design, packaging requirements, or product concept, and our team can discuss the production process with you.

You can place an order directly through the BLVRO website for available products.

For wholesale or custom orders, please contact us directly so we can provide pricing, availability, and order instructions.

Please contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate your request before the order has been processed or shipped. Once an order has entered production or been shipped, changes or cancellation may no longer be possible.

Available payment methods are displayed during checkout.

For wholesale or custom orders, payment arrangements may differ depending on the order and production requirements.

Payment processing is handled through the payment methods and payment providers available at checkout. BLVRO does not need access to your complete payment information to process your order.

We respect your privacy and use customer information to process orders, provide customer service, communicate with customers, and operate our website.

For more information, please see our Privacy Policy.

We ship to customers in the United States, Canada, and other international destinations where our shipping services are available.

Available shipping methods and costs may vary depending on the destination and order.

For standard orders, shipping costs are calculated based on the order and destination.

Under our current standard shipping arrangement, orders below US$1,000 may have a shipping charge, while qualifying orders over US$1,000 may receive free shipping.

The final shipping cost will be shown before checkout.

For in-stock products, we generally aim to process orders quickly, and many orders can be shipped within 24 hours after payment confirmation.

Standard delivery is generally around 8 days, depending on the destination and shipping method.

Certain duty-free shipping options may take approximately 9–15 days.

Actual delivery times can vary because of customs, weather, holidays, carrier delays, and other factors.

Once your order has been shipped, tracking information will be provided when available.

You can use the tracking number to follow your shipment through the applicable carrier.

A shipment may be delayed or returned because of:

• Incorrect or incomplete address
• Incorrect phone number
• Failed delivery attempts
• Customs or import issues
• Carrier delays

Please contact us if you believe there is a problem with your shipment and we will help you check the status.

Customs duties, import taxes, and other charges may depend on the destination country and local regulations.

For international orders, customers may be responsible for applicable customs duties or taxes unless the selected shipping service specifically includes them.

Please contact us as soon as possible after receiving your order and provide your order number together with clear photos or videos of the issue.

We will review the situation and provide an appropriate solution according to our after-sales policy.

Return eligibility depends on the product, order type, and condition of the item.

Standard products may be eligible for return according to our Return Policy.

Customized or personalized products may not be eligible for return unless there is a manufacturing defect or another issue covered by our policy.

Please review our Return Policy before sending an item back.

Because customized jewelry is produced specifically according to the customer's design, customized products are generally not eligible for return due to a change of mind.

If a custom product has a confirmed manufacturing defect or does not match the approved specifications, please contact us so our team can review the issue.

Each product page provides the available product information, including material, size, finish, stone type, and other specifications where applicable.

Because specifications can vary between products, we recommend checking the individual product page before purchasing.

Some products are available in multiple colors, finishes, or sizes.

Available options are displayed on the relevant product page.

Not necessarily. Some products are in stock and ready to ship, while others may require additional processing or production time.

The availability shown on the product page is the most accurate reference when placing an order.

For product questions, wholesale inquiries, custom jewelry, or sourcing projects, please contact our team through the contact information provided on the BLVRO website.

When contacting us about an order, please include your order number and relevant product information so we can assist you more quickly.